Adviser identity and service relationship
Sophia Xia is a VEGA Mortgage Adviser. Financial advice services are provided through Vega Mortgages Limited (FSP653431), operating under the Financial Advice Provider licence held by Vega Group Holding Limited (FSP773794).
Nature and scope of advice
Sophia can assist with residential lending matters including first-home lending, investment property finance, refinancing, loan restructuring, construction lending, and applications involving self-employed or complex income. The products and lenders that may be advised on are limited to VEGA's current approved scope and panel, as stated in its current formal disclosure documents.
Advice depends on the information you provide and your circumstances at the time. Approval, pricing, limits, valuations, insurance requirements and other conditions remain decisions for the relevant lender.
Fees, commission and conflicts
In many cases, a lender pays commission when a loan is successfully arranged and remains in place, so clients will not usually pay a direct advice fee. A fee may apply in some circumstances—for example, if a loan is repaid early, a lender does not pay commission, or work falls outside the usual service. Any applicable fee will be disclosed and agreed in writing before you commit.
Commission arrangements differ between lenders. Sophia must give priority to client interests, take reasonable steps to ensure advice is suitable, and manage conflicts that could influence advice. Refer to VEGA's current formal disclosure statement for exact rates, conditions and conflict information.
Complaints and dispute resolution
If you have a concern, contact Sophia first or email compliance@vegalend.co.nz. VEGA states that it will generally acknowledge a complaint within one working day and aims to respond within seven working days.
If the matter is not resolved internally, you may contact Financial Services Complaints Limited (FSCL), an independent dispute-resolution service, at no cost: 0800 347 257, complaints@fscl.org.nz, or fscl.org.nz.